Friday, September 24, 2010

Customer Service?

Our passenger side turn signal fell off on one of our trips. I made a call to a Toyota dealership to see how much a new turn signal assembly light would cost. "I am sorry but our parts department is closed." "So you cannot look up the information for me?" "No." He wasn't even trying to be helpful. He didn't even apologize for the inconvenience. I felt that it was silly for a business to not be able to have this information available for their customers. So I went online and found the part I needed myself at Amazon's site and I made a purchase. Should be here Wednesday or Thursday.


I ended up bypassing them altogether. I think I am good at customer service and served myself. :) So There!

3 comments:

parkelohaz said...

In fact I believe I saved $15 or more dollars.

Unknown said...

good for you! the ol grumpy bumps.

parkelohaz said...

So the light is installed and I took the car in for inspection. It sure is good to have that light back.